Technical Support

（ Remote ）

•  Technical Consultation ；
Inc ： technical description before selling, product application and solution, function expansion and proposal alteration
•  Product technical support (hotline) ；
Inc : daily maintenance guidance, software update guidance, product using guidance, answer technical questions, assist customer solving troubles , getting the feedback from client.
Tel ： 82731221 Monday to Friday 8:30~17:00
Tel ： 13801090805 24 hours hotline (Inc holiday)
•  E-mail Technical Support ；
Email ： Sup@ait.cn
•  Remote online technical support ；
Inc ： database backup/recovery, log check, remote trouble-shooting, backbone status tracking, system room cleaning.
•  Website information service ；
URL ： www.ait.cn
Inc ： product software download, document download, introduction of product and service, Successful cases, technical forum, technical bulletin, upgrade Info.

On-site Failure Recovery

•  Hardware recovery;
Inc: when the system can't work wholly or partly because of hardware aging or failure, technical engineers would repair or renew hardware and minimize the loss.
•  Stand-alone online recovery;
Inc: when the redundant system fails, the standby system can take over operation and trouble-shoot its failure. Which can decline the risk to zero?
•  Off-line failure recovery;
Inc: for the off-line failure caused by various reasons, technical engineers can check, backup or change parts and control the offline time in the least range.

Product Upgrade

•  Hardware system upgrade ；
Inc ： Storage system and communication facility expansion, firmware update, modularity modification , hardware redundancy modification.
•  Software system upgrade ；
Inc ： Application upgrade, device driver update, License addition, software validity period extension, function module addition.

Spare Parts Supply

•  Spare parts distribution ；
Inc ： for sold products ， the company can provide spare parts of key components at least 15 years ；
•  Spare parts support ；
Inc ： update the part of production that customer have bought 。

Maintenance in Customer Site

•  Inc ： Stay at customer site to assist operation maintenance for 5*8 hours (workday), eg. trial debugging, system switchover, onsite trouble-shooting and recovery, facility status check, user guide, technical training.
•  In emergency(when first or second failure level happen) , engineers provide onsite technical support in 7*24 hours, until back to working ；

Product Repair

•  Warranty ；
Inc ： Product maintenance is in the warranty period, according to the detail of contract. Reparation involves card, port, rack, internal interface and cables.
•  Out-of- warranty service ；
Inc ： Charge for the out-of- warranty product reparation, include host system, storage system, communication module, interface device, accessories.

Computer SI Service

Inc ： Computer application system integration design service ： customer requirement investigation, operation environment guidance, design system integration proposal, project implementation and control, network service.

Software Development

•  Application Development ；
Inc ： application software development according to the customer demands, including industry communication system, management information system （ MIS ） , network monitoring and management system, data statistic and management system, signal recording system, OA platform and assistant system.
•  Add-valued business development ；
Inc ： Add-valued business development according to customer requirement, eg business data interface, flow billing statistic, info distribution process, system interconnection.

Product Training

•  Pre-sale training (demonstration)
Inc ： Training demonstration makes sure the customer who have the purchase intention to understand the product information initially, including company profile, cases, solution, purchase suggestion, product performance and development vision.
•  Product technical training ；
Inc ： taking two ways of training, on factory and on-site, including product structure, hardware composition, software buildup(OS, applications, database), maintenance upgrade, failure process, redundancy operation and analog test 。
•  Customized-course training ；
Customers can tailor the training courses according to their own requirement. For example,
product operation technique, application and maintenance technique, system trouble-shooting and failure process technique, network and database technique.
•  Qualification authentication service
Inc : operation personnel
•  Senior System Expert
•  Senior System Administrator
•  System & Network Administrator
•  System Operator （ Junior ）

IT System Maintenance

•  Web maintenance ；
Inc ： web equipments （ Router/Switch/ Firewall/ Program-control ） debugging, cabling maintenance, web terminal access, website maintenance.
•  Host Maintenance ；
Inc: host software, hardware expansion and configuration, host and parts cleaning, trouble-shooting and recovery, performance check.
•  System Maintenance ；
Inc ： OS installation and configuration, database backup/ recovery, system space cleaning, application configuration, system update, sever maintenance, mail and info maintenance.
•  Helpdesk Service ；
Inc ： computer and peripheral equipment expansion and config, application installation, configuration and upgrade, telephone terminal configuration, PC and OS maintenance 。