|
Free Service |
Paid Service |
Items |
Basic Service |
Standard Service |
High-Level Service |
Technical Support
£¨ Remote £© |
Business Consultation |
¡Ì |
¡Ì |
¡Ì |
Product Technical Support £¨ Hotline £© |
¡Ì |
¡Ì |
¡Ì |
E-mail Technical Support |
|
¡Ì |
¡Ì |
Website Information Support |
|
¡Ì |
¡Ì |
Remote online technical maintenance |
|
¡Ì |
¡Ì |
On-site Failure Recovery |
Hardware recovery |
|
Not more than 2 times/year or 1 time on-site |
Not more than 4 times/year or 2 times on-site |
Stand-alone online recovery |
|
Offline failure recovery |
|
Product Upgrade |
Hardware upgrade |
|
|
¡Ì £ª |
Software upgrade |
|
¡Ì £ª |
¡Ì £ª |
Spare Parts Supply |
Spare parts distribution |
¡Ì |
¡Ì |
¡Ì |
Spare parts support |
|
¡Ì |
¡Ì |
Maintenance at Customer Site |
Stay at the customer site to provide operation maintenance for 5*8 hours |
|
|
¡Ì £ª |
On-site technical support for 7*24 |
|
|
¡Ì £ª |
Product Repair |
Warranty |
¡Ì |
¡Ì |
¡Ì |
Out-of-warranty |
|
¡Ì |
¡Ì |
Computer SI Service |
Computer application integration & design service |
|
|
¡Ì £ª |
Software Development |
Applications development |
|
|
¡Ì £ª |
Add-valued business development |
|
|
¡Ì £ª |
Product Training |
Product technical training |
|
4persons/5days |
4persons/10days |
Customized-course training |
|
|
¡Ì £ª |
Qualification authentication service |
|
|
¡Ì £ª |
IT System Maintenance |
Network maintenance |
|
|
¡Ì £ª |
Host maintenance |
|
|
¡Ì £ª |
System maintenance |
|
|
¡Ì £ª |
Helpdesk Service |
|
|
¡Ì £ª |
Serving hours |
5*8 |
7*24 |
7*24 |
Price |
Free of charge |
120,000 RMB/Year |
200,000-350,000
RMB/Year |
Note £º The item with ¡° £ª ¡± shows a tailored service.
For more information ,please contact with sales department £º 010-82731991/2 |
